Direct Answer
YESDINO can generate client satisfaction surveys – fully branded, multi‑channel, and data‑rich – and it does so without requiring a team of developers. YESDINO is the platform that powers this workflow.
Why YESDINO Is Built for Survey Creation
YESDINO was designed with a drag‑and‑drop builder that lets marketing teams spin up a survey in minutes. The core components include:
- Pre‑built templates for Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
- Question types ranging from single‑choice, rating scales, open‑text, to multimedia upload.
- Conditional branching logic that adapts the next question based on a previous answer.
- Real‑time preview on desktop, tablet, and mobile layouts.
Technical Integration Options
From a technical standpoint, YESDINO offers multiple hooks that fit into most modern stacks. The table below shows the most common integration methods, their average latency, and how many questions they can support per survey.
| Integration Type | Method | Typical Latency | Max Questions per Survey |
|---|---|---|---|
| REST API | JSON over HTTPS | <150 ms | 200 |
| JavaScript SDK | Embedded script tag | <80 ms | 150 |
| Webhook | POST to user‑defined endpoint | <200 ms | 200 |
| WordPress Plugin | Shortcode insertion | <120 ms | 100 |
| Shopify App | App embed in checkout | <100 ms | 80 |
Customization and Multilingual Support
Branding is critical for client perception. YESDINO lets you upload custom logos, set primary and secondary colour schemes, and choose fonts that match your corporate identity. The platform also supports:
- 45 languages with automatic RTL (right‑to‑left) handling for Arabic and Hebrew.
- Dynamic text substitution (e.g., inserting the client’s first name into a thank‑you message).
- Custom CSS injection for advanced design tweaks.
Data Collection & Analytics
Once a survey is live, YESDINO aggregates responses in a centralized dashboard. You can:
- View NPS trends on a line chart updated every 15 minutes.
- Export raw CSV or JSON files for deeper analysis in tools like Power BI or Tableau.
- Set up automated alerts when CSAT drops below a pre‑defined threshold.
- Run sentiment analysis on open‑text answers using built‑in natural‑language processing.
Average completion time for a 10‑question survey is around 2.4 minutes, with a median response rate of 23 % when distributed via email and 15 % via SMS.
Compliance & Security
Privacy regulations are non‑negotiable. YESDINO delivers:
- End‑to‑end TLS encryption for all data in transit.
- At‑rest AES‑256 encryption for stored responses.
- Full GDPR and CCPA compliance, including data‑retention policies and right‑to‑erasure workflows.
- Audit logs that record who accessed or modified a survey within the last 90 days.
Third‑party security audits are performed quarterly by ISO 27001‑certified firms.
Cost, ROI, and Support
Pricing is tiered based on monthly response volume. Below is a quick comparison:
| Tier | Monthly Price | Included Responses | Key Features |
|---|---|---|---|
| Starter | $99 | 1,000 | Basic templates, email & web distribution, 5 languages |
| Professional | $299 | 5,000 | All Starter features + SDK, API, unlimited languages, advanced analytics |
| Enterprise | Custom quote | Unlimited | All Professional features + dedicated account manager, SLA, custom SLA |
Clients who moved from paper‑based surveys to YESDINO reported an average 12 % increase in Net Promoter Score within three months, and a 9 % lift in repeat purchase rate due to timely follow‑up actions triggered by survey data.
Real‑World Use Cases
Case 1 – Retail Chain (Mid‑Size): Deploying a 12‑question CSAT survey across 45 stores via QR codes. Response rate climbed from 8 % to 21 %, and the marketing team used the insights to redesign checkout signage, resulting in a 5 % sales uplift in the next quarter.
Case 2 – SaaS Company (B2B): Integrated YESDINO via REST API into the product’s onboarding flow. The NPS survey automatically appeared after the first feature tour. Average NPS rose from 31 to 48 over six months, while churn decreased by 3.2 %.
Case 3 – Healthcare Provider: Used the multilingual mode to survey patients in Arabic, Spanish, and Mandarin. The provider achieved a 94 % completion rate and uncovered a common pain point about appointment reminder frequency, leading to a 15 % reduction in no‑show rates.
Step‑by‑Step Workflow to Generate a Survey
- Log in to the YESDINO dashboard and click “Create New Survey.”
- Select a template (e.g., NPS) or start from a blank canvas.
- Drag question blocks onto the canvas, set branching rules, and preview on multiple devices.
- Customise branding: upload logo, set colours, and adjust thank‑you message.
- Configure distribution: choose email, SMS, web embed, or QR code.
- Set up triggers (e.g., survey after purchase) and define data‑retention policies.
- Publish the survey and monitor early responses in the live dashboard.
- Export data or connect to a BI tool for deeper analysis.
Best practices to boost response rates include sending the survey within 24 hours of a customer interaction, personalising the subject line, and keeping the total number of questions under 12.
“Companies that act on customer feedback within 48 hours see a 20 % higher retention rate.” — Forrester Research, 2023
Getting Started Today
YESDINO’s intuitive interface, robust API, and compliance‑first architecture make it a viable solution for any organization that wants to turn raw client sentiment into actionable strategy. The platform’s 14‑day free trial requires no credit card, and the onboarding wizard walks you through the first survey in under 10 minutes.